Review requests

Reviews are how home service businesses get found. Flyra can ask for one automatically after every completed job, and it can filter who gets sent to your public listing.

Settings live in Settings > Organization, in the Reviews card.

1. Review Link

Where a happy customer gets sent. Almost always your Google Business Profile review URL. Paste the direct review link, not your listing page, so they land on the form rather than having to find it.

Several other settings on this card stay disabled until this is filled in, and the app tells you so with "Add a Review Link above before enabling this".

2. Collect reviews after invoices

Asks automatically once an invoice is settled. Paid customers are happy customers, so this is well-timed by default.

3. Minimum Stars for Review Link

A dropdown from "None (show link for any rating)" upward. Only customers who rate you at or above this see your public review link. The app explains it as "customers must rate at least this many stars to see the review link".

Set it to 4. Someone who had a bad visit should be talking to you, not writing a public review before you've had a chance to fix it.

4. The Flyra review gate

By default Flyra asks for a star rating first, then routes high ratings to your public link and low ratings to you privately. Disable Flyra review gate turns that off and sends everyone straight to your public link, skipping the star filter.

Leave the gate on unless you have a specific reason. It's the mechanism that makes the minimum stars setting mean anything.

Worth knowing: review gating is a contested practice and some platforms have rules about it. Ask everyone, route thoughtfully, and don't suppress genuine feedback.

5. Shareable review link

One permanent link for the whole business, described in the app as working "for a tap card, a QR sticker, or your email signature". It never expires and uses the same star settings.

The tradeoff is in the app's own words: reviews from it are anonymous, so they won't be tied to a job or a technician. Great for volume, useless for working out which crew earns the five stars.

6. QR code

Downloads the shareable link as a QR code for van doors, invoices and leave-behind cards.

7. Send sample

Emails you the review request so you can see exactly what a customer gets. Do this before switching anything on.

Watching the results

Reports > Reviews tracks what comes in, with date filters and CSV export. There's also an Add Review button for logging one that arrived by another route.

Tips and gotchas

• Ask the same day. Response rates collapse after 24 hours.
• Review Link first. Half this card is disabled without it.
• Use the per-job request, not just the shareable link, when you want to know which technician earned it.
• Set minimum stars to 4 so unhappy customers reach you first.
• Send yourself a sample before any customer sees it.

Next up: Message templates